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Reliable GCX-SCR Exam Questions - GCX-SCR Valid Test Sample

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Genesys GCX-SCR Exam Syllabus Topics:

Topic
Details

Topic 1

Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

Topic 2

Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Topic 3

Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Topic 4

Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Topic 5

Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

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Newest Genesys Cloud CX: Scripting Certification Valid Questions - GCX-SCR Updated Torrent & GCX-SCR Reliable Training

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Genesys Cloud CX: Scripting Certification Sample Questions (Q61-Q66):

NEW QUESTION # 61
A Branch Site can be converted to a Core Site when:

A. An existing Core Site is demoted to a Branch Site.
B. The option "Change to Core Site" is selected.
C. The Location assigned to the Branch Site is deleted.
D. An Edge is assigned to the Branch Site.

Answer: D

Explanation:
In Genesys Cloud CX, a Branch Site can be converted to a Core Site when an Edge is assigned to the Branch Site. The Edge device is essential for routing and managing interactions, and its presence elevates the site from a Branch Site to a Core Site, giving it the full capabilities associated with Core Sites. This conversion is part of the network architecture and is critical for managing and optimizing interaction routing and resource allocation.
References:
* Genesys Cloud CX Site and Edge Management Documentation.

NEW QUESTION # 62
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

A. Emergency Groups
B. Automatic Call Distribution
C. Architect
D. Scheduling

Answer: B

Explanation:
Automatic Call Distribution (ACD) is the system within Genesys Cloud CX responsible for routing interactions (calls, messages, etc.) based on an algorithm that determines the best available agent for the interaction. ACD takes into account factors such as agent availability, skill sets, and proficiency ratings to ensure that interactions are handled by the most qualified agents, thereby optimizing customer service and efficiency.
ACD is a key component in contact centers, ensuring that customer interactions are managed effectively and that resources are used optimally.

NEW QUESTION # 63
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

A. Submit a ticket to Genesys Cloud CX support.
B. Tell John to be patient and wait for the email to arrive.
C. Add John to Genesys Cloud CX again so that a new invitation will be generated.
D. Resend the invite.

Answer: D

Explanation:
When a new user in Genesys Cloud CX, such as John Camper, does not receive the invitation email, the best course of action is to resend the invite. This option allows you to send the invitation email again without needing to create a new user or escalate the issue unnecessarily. Resending the invite is a straightforward process that can be performed directly from the Genesys Cloud CX admin interface. It ensures that John will receive the necessary instructions to activate his account and access Genesys Cloud CX features.
This action avoids duplication of users and unnecessary delays, providing a quick resolution to the issue.

NEW QUESTION # 64
Select the default page name which the editor automatically adds when you create a new script.

A. Start Page
B. Home Page
C. Script Page

Answer: A

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.

NEW QUESTION # 65
A number plan determines how many and which digits are necessary for call routing.

A. False
B. True

Answer: B

Explanation:
A number plan in telephony determines how many and which digits are necessary for call routing. This concept is essential for defining how calls are processed and routed within a telephony system, including Genesys Cloud CX. The number plan dictates the structure of phone numbers, including length and the specific digits required to reach certain destinations, ensuring that calls are directed correctly based on the dialed numbers.
References:
* Genesys Cloud CX Telephony and Call Routing Documentation.

NEW QUESTION # 66
......

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Hal Ford Hal Ford

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